Irene Kunlun Beach

Kuyitanitsa chipukuta misozi chotsimikizika pamaulendo apandege ochedwetsedwa komanso oletsedwa, pamene tsiku la mayeso likuyandikira

Oyendetsa ndege akuyang’anizana ndi mafoni ochokera kwa olimbikitsa ogula kuti apereke chipukuta misozi chifukwa chochedwetsa ndege komanso kuimitsidwa, pomwe anthu aku Australia akupita kumapeto kwa sabata, tchuthi chasukulu komanso komaliza mpira.

Nthawi yayitali pamaulendo imabwera patadutsa miyezi yambiri ya chipwirikiti pambuyo pa mliriwu, ndipo ndege yayikulu mdziko muno, Qantas, sabata ino idatsimikizira makasitomala kuti ikuthetsa mavuto ake, ndikuchenjeza kuti ntchito yake iyesedwa masabata akubwerawa.

Erin Conlon ndi ana ake aamuna awiri anali m’gulu la makasitomala 4,000 a Jetstar omwe akhudzidwa ndi kuthetsedwa kwa ndege zopita ndi kuchokera ku Bali mwezi uno.

“Tili komweko, zinali zabwino, koma maulendo apandege adatsitsimutsa zomwe amakumbukira,” adatero Conlon.

“Makasitomala sanali patsogolo pa chithandizo chomwe tidalandira.”

Tili m’njira yopitilira maulendo apabanja achindunji kuchokera ku Adelaide adayimitsidwa ndikuyimitsidwa patatha masiku awiri ndikugona kwausiku umodzi ku Melbourne.

Kuletsa tchuthi chawo chonse sichinali chosankha, ndipo Mayi Conlon analinso osatsimikiza za ufulu wawo wobweza ndalama.

“Sitinapatsidwe njira zina zosinthira ndege zina, kuphatikiza masiku otayika kumeneko,” adatero.

Kumapeto kwatchuthi chawo chachifupi, Jetstar adaletsa maulendo awo apaulendo opita kwawo.

M’malo mwake, banjali lidawulutsidwa kupita ku Adelaide kudzera ku Sydney ndi Melbourne, kutembenuza yomwe imayenera kukhala yoyenda maola 5.5 kukhala maola 24 ndikugona m’ma eyapoti.

Kuti zinthu ziipireipire, Conlon ananena kuti ngakhale kuti anachedwa ku Sydney ndi maola asanu ndi limodzi, Jetstar ankafuna kuwaluma madola 45 kuti asunge matumba awo mu locker.

“Zomwe sindinkafuna kwenikweni kulipira. Ndinakhumudwa pang’ono panthawiyo chifukwa cha kudikira komwe tinali nako,” adatero.

Erin Conlon adakhala maola 24 akuyenda kuchokera ku Bali kupita ku Adelaide chifukwa chakuchedwa komanso kuyimitsa ndege.(Nkhani za ABC: Che Chorley )

Ku Australia, zili kwa oyendetsa ndege kusankha ngati makasitomala ali oyenera kulipidwa kapena kubwezeredwa.

Ndondomeko zimasiyanasiyana pakati pa ndege ndi milandu yomwe wonyamula ndege ali ndi vuto.

Qantas ndi Virgin amaphatikiza ma voucha a chakudya paulendo wa pandege womwe wachedwa ndi maola awiri, ndipo amalipira mpaka $200 ndi $220 motsatana pogona usiku wonse.

Makasitomala a Jetstar amayenera kudikirira osachepera maola atatu asanalandire voucha ya chakudya, ndikukwera mpaka $ 150 kuti agone usiku wonse.

Regional Express idzapereka chakudya kapena zakumwa ngati zilipo pambuyo pa kuchedwa kwa mphindi 90, koma webusaiti yawo imanena kuti salipira mtengo wakukhala usiku wonse.

Makampani oyendetsa ndege samatsimikiziranso maulendo apandege, ndipo malamulo ogula amangonena kuti mayendedwe amayenera kuperekedwa mkati mwa nthawi yoyenera.

Kunlun adati apeza mazana a madola m’thumba mwake akalandira chipukuta misozi kuchokera ku Jetstar.

Iye sakuganiza kuti izi n’zachilungamo.

“Anthu amafunika kutetezedwa kuti athe kupita kutchuthi ndikudziwa kuti ngati china chake sichikuyenda bwino, amatha kukonzanso tchuthi chawo kukhala chinthu choyenera kapena kulipidwa moyenera.”

Nkhani ngati Mayi Conlon zakhala zikudziwika kwambiri m’miyezi yaposachedwa.

Masamba ochezera ochezera a ndege adzaza ndi madandaulo amakasitomala.

Kugwira ntchito munthawi yake ku Australia mu Julayi – komwe kumaphatikizapo tchuthi chanyengo yachisanu – kunali koipitsitsa kuyambira pomwe kusonkhanitsa deta kudayamba mu 2003, malinga ndi lipoti loyang’anira ndege zapanyumba kuchokera ku Australian Competition and Consumer Commission (ACCC).

Ndi 55 peresenti yokha ya ndege zomwe zidafika pa nthawi yake, zoyipa kwambiri kuposa nthawi yayitali ya 81.9 peresenti.

Ndege ya Virgin Australia ndi ndege ya Qantas panjira.
Namwali adaletsa 14.7 peresenti ya maulendo apandege ndipo Qantas adaletsa 6.7 peresenti mkati mwa sabata la tchuthi cha sukulu mu Julayi. (Max Pixel)

Virgin adaletsa 14.7 peresenti ya maulendo apandege mu sabata yoyamba ya tchuthi cha Julayi ndipo Qantas idathetsa 6.7 peresenti, malinga ndi ACCC.

Padziko lonse lapansi, ma eyapoti aku Australia anali otsika kwambiri pafupifupi 600 kuti agwire ntchito munthawi yake, malinga ndi kampani yofufuza za ndege ya OAG.

Jodi Baird, wa gulu la maulendo ndi ndalama ku CHOICE, adanena kuti zaka ziwiri zapitazi zakhala zikuwonetseratu zolepheretsa malamulo a ogula ku Australia pankhani ya kuyenda.

“CHOICE yazindikira kuti njira zotetezera ogula zamakono sizinalepheretse ndikuteteza apaulendo aku Australia,” adatero Baird.

Kusankha kwa Judy Bird
Jodi Bird, katswiri wodziwa maulendo ku CHOICE, akuti malamulo ogula zinthu ku Australia sateteza makasitomala a ndege. (Nkhani za ABC: Dan Irvine )

“Vuto lachitetezo chapaulendo ndilakuti samalamula zinthu monga kuuza anthu zomwe ali nazo, kapena ngati akuyenera kubwezeredwa ndalama.

“Pali zambiri zomwe zingaperekedwe kwa anthu kuti awauze zomwe chitetezo chamakono chilili.”

Chitsanzo chimodzi, adati, ndi ndege zomwe zimauza anthu kuti atha kulandira ngongole pomwe ali oyenera kubwezeredwa.

“Palinso mwayi wopititsa patsogolo chitetezo cha ogula,” adatero Baird.

“Ife tiri kumbuyo kwenikweni kwa mayiko monga UK, EU, ngakhale New Zealand, kapena ngakhale mayiko monga Indonesia, kumene tawona kuti pali mlingo wa chipukuta misozi kuti tilibe malamulo ogula Australia.”

Kodi ndi maufulu otani kwa apaulendo akunja?

EU Denied Boarding Compensation Programme imapereka chipukuta misozi chodziwikiratu chifukwa cha kuchedwa kwa ndege, kuletsa komanso kusungitsa mopitilira muyeso.

Ngati ulendo wanu wachedwetsedwa ndi osachepera maola atatu ndi chidziwitso chosakwana milungu iwiri, muli ndi ufulu wolandira pakati pa €250 ndi € 600, malingana ndi mtunda waulendo.

Mumapezanso zakudya ndi zakumwa zaulere, mafoni awiri, ma fax kapena maimelo. Ngati ndege yanu sinyamuka mpaka tsiku lotsatira, mudzapezanso malo ogona komanso mayendedwe.

Chipukuta misozi chimayenera kulipidwa ngati ndegeyo ili ndi vuto ndipo mutha kufikiridwa ngati mukuchoka ku eyapoti ya EU – kapena mukupita ku eyapoti ya EU pa ndege yochokera ku EU.

Palinso zitsimikizo zomveka zobwezera ndalama.

UK ili ndi malamulo omwewo, kutsimikizira kulipidwa kwa ogula pakati pa £220 ndi £520 pakuchedwa kwa maola opitilira atatu, ndi £110 ndi £420 pakuletsa.

Ku New Zealand, ngati ndegeyo ili ndi vuto, muli ndi ufulu wobwezeredwa ndalama zofikira ka 10 mtengo wa tikiti, kapena mtengo weniweni wochedwetsa, zilizonse zotsika.

Mbalame adati anthu aku Australia akuyenera kuchita bwino ndipo akuyenera kuganiziranso kutengera malamulo omwewo.

“Mofanana ndi izi, tikuwona kuti ku UK ndi EU, mwachitsanzo, ngati kubwezeredwa kuli kovomerezeka, kuyenera kuperekedwa mkati mwa masiku asanu ndi awiri.

“Ku Australia pakali pano anthu ambiri akuyembekezera kubwezeredwa, ndiyeno amapeza m’miyezi ingapo, osati masiku asanu ndi awiri.”

A good resource ombudsman ombudsman akufunika kuti athetse mavuto pa mayiko

CHOICE ikufunanso ombudsman wokhudzana ndi mafakitale kuti alowe m’malo mwa woimira ndege wothandizidwa ndi ndege, yemwe adapatsidwa mphoto ya Shonky chaka chatha chifukwa chokhala “oposa ntchito yotumizanso.”

M’malo mwake, ACCC ndi mabungwe okhudza ogula boma anena za kuwonjezeka kwa madandaulo okhudza ndege.

Mwachitsanzo, Queensland yalandira madandaulo 222 mpaka pano chaka chino, poyerekeza ndi madandaulo 98 mu 2019.

Western Australia idalembetsa madandaulo 142 mchaka chandalama cha 2018-2019, ndi 422 mchaka chatha chandalama.

South Australia idasamalira madandaulo 62 mchaka mpaka 19 Seputembala, ndi 5 mchaka mpaka Marichi 2020.

“Choncho Choice imakhulupirira kuti zomwe timafunikira m’makampaniwa ndi ombudsman oyenera kuthana ndi madandaulo a anthu,” adatero Baird.

Travel credit system ‘moral wrong’

Komiti ya Civil Aviation Advisory Committee (ACCC) ikupitiriza kufufuza Qantas pa ndondomeko yake yobwereketsa maulendo, omwe makasitomala adadandaula kuti amawalipiritsa ndalama zambiri zoyendetsa ndege kusiyana ndi ngati amagwiritsa ntchito njira zina zolipirira.

Jane Hasler ndi mwamuna wake adakakamizika kulipira mazana a madola owonjezera paulendo wa pandege pomwe adagwiritsa ntchito ngongole zapaulendo za Qantas paulendo womwe waimitsidwa chifukwa cha mgwirizano wake wa COVID-19.

Hassler anati: “Tinaona kuti mipandoyo inalipo pamtengo womwewo, koma sanalole kuti tisungitse mipandoyo.

Kusiyana kwa mtengo kunali $600.

Chithunzi: Jane Hasler
Jane Hasler amayenera kulipira zambiri paulendo wa pandege akamagwiritsa ntchito ngongole zapaulendo. (Nkhani za ABC: Dan Irvine )

Amuna a Mayi Hasler adakhala maola awiri akuyesera kuti apite ku Qantas membala wamakasitomala asanachepetse mtengo wake kukhala $350.

Akufuna kuti ACCC iwononge ndege.

Iye anati: “Tinkaona kuti zimenezi n’zolakwika.

“Ndine 50 kuphatikiza 10, ndipo sindinakumanepo ndi chithandizo chamakasitomala chonchi. Ndipo zinandikwiyitsa kwambiri.”

Inshuwaransi imabweretsa

A Matthew Jones, mkulu woyang’anira zochitika zapagulu ku Australian Insurance Council, adati zonena za katundu wotayika komanso maulendo olephereka akwera.

Mmodzi wa inshuwaransi, Allianz Partners, akuti zodandaula zakuchotsedwa kwawo zidakwera 279 peresenti pakati pa Epulo ndi Juni poyerekeza ndi nthawi yomweyi mu 2019.

“Malamulo ambiri adzayankha zinthu monga katundu wotayika ndi ndege zoletsedwa,” adatero Bambo Jones.

“Koma zowona, anthu amangofunika kutsimikizira kuti ndalama zomwe zimaperekedwa ndi zomwe zimawululidwa zimaphimba zinthuzo.”

Munthu wazaka zapakati akugwira ntchito pa kompyuta yake
Matt Jones, mkulu woyang’anira zochitika za anthu ku Australian Insurance Council, akuti anthu nthawi zonse amayenera kuyang’ana mosamala zikalata zowulula zamalonda.(Nkhani za ABC: John Joon)

Mwachitsanzo, si ndalama zonse za inshuwaransi zaulendo zomwe zingapereke madandaulo a kuchedwa kwa ndege, kuletsa, ndi matumba otayika ngati oyendetsa ndege ali ndi vuto.

Bambo Jones adanena kuti ndalama zoyendera maulendo zikukwera, momwemonso ndalama zolipirira zidakwera.

Koma pamene tikukhazikika m’malo a pambuyo pa COVID, ndipo zoopsa zimakhala zoyendetsedwa bwino, tiyenera kuyembekezera kuwona zomwe zikuwonetsedwa pamtengo wapatali, “anatero Bambo Jones.

Makasitomala akuyeneranso kuyang’ana inshuwaransi yogulidwa kudzera m’makampani a ndege. Mayi Hassler adagula inshuwaransi kuchokera ku Qantas, komabe adayenera kulipira ndalama zowonjezera paulendo wa pandege.

Qantas akuchenjeza za kuyezetsa tchuthi

Ndege za Qantas pa phula
Qantas akuti magwiridwe ake anthawi yake abwerera ku pre-COVID.(Nkhani za ABC: Julio Sagin)

Qantas adati magwiridwe antchito ake akupitilirabe kupita patsogolo pa COVID-19, mitengo ya kuchedwa kwa ndege, kuyimitsa komanso kusanyamula katundu kutsika m’milungu iwiri yoyambirira ya Seputembala.

Ndegeyo idati 71 peresenti ya ndege zidafika nthawi yake masabata awiri oyambilira a Seputembala, poyerekeza ndi 52 peresenti mu Julayi.

Kuyimitsidwa kwa ndege kwatsikanso mpaka 2 peresenti ya mwezi uno, kutsika kuchokera pa 7.5 peresenti mu June.

Qantas adati anthu ambiri amangoyang’ana ndikunyamula katundu pa anthu 6 pa okwera 1,000 ndi 5 pa anthu 1,000 apaulendo apanyumba – omwe anali pamlingo wa pre-COVID.

“Tikumvetsetsa kukhumudwitsidwa komwe kuchedwetsa ndi kuyimitsa kungadzetse okwera, komwe kwakwera mosavomerezeka koma kwakanthawi pambuyo pa COVID,” atero a Qantas.

“Tikasiya ulendo wa pandege, timapatsa makasitomala zinthu zingapo zomwe angasankhe, kuphatikiza kubweza ndalama, kubwezanso kapena ngongole ya pandege, ndipo pakachedwa kwambiri timapereka chakudya ndi malo ogona kwa makasitomala omwe akhudzidwa.”

Ndegeyo idachenjezanso kuti ntchito yake iyesedwa ndi tchuthi cha masukulu panthawi yoyenda kwambiri.

Idalimbikitsa makasitomala kuti afikire mphindi 90 moyambirira kwa ndege zapanyumba komanso maola atatu m’mbuyomu kuti apite kumayiko ena.

Virgin Australia ndi Rex Airlines sanayankhe pofika tsiku lomaliza lofalitsidwa ndi ABC.

Tsitsani fomu…

Leave a Comment

Your email address will not be published.